Privacy | Koru Health Coaching

Effective Date: 15/05/2025

Koru Health Coaching ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our online health coaching services.

1. Who We Are

We are a sole proprietor based in the United Kingdom providing online health coaching services worldwide.

Contact for privacy-related matters:
📧 Email: rebecca@koruhealthcoaching.com

2. What Information We Collect

We may collect and process the following types of information:

a. Personal Identification

Name
Email address
Country of residence

b. Health & Lifestyle Information

Health goals, lifestyle habits, and related information you choose to share (only with your explicit consent)

c. Technical Information

IP address, browser type, time zone, and device data
Website usage via cookies and analytics tools (via Wix)

d. Payment Information

Processed securely through Wix’s integrated payment system. We do not store your card details.

3. How We Use Your Information

We use your data to:

Provide personalized coaching services
Schedule and manage appointments
Respond to your enquiries
Send occasional service-related emails
Maintain our website and improve user experience
Fulfil legal obligations

4. Legal Bases for Processing

We process your personal data based on:

Consent – for collecting health data and sending marketing emails
Contract – to deliver the services you request
Legal obligation – to comply with applicable laws
Legitimate interests – to manage our business and provide a smooth user experience

5. Sharing Your Data

We do not sell or rent your data. We only share personal data with:

Wix.com Ltd. – for hosting the website, managing forms, calendars, and payment processing
Google LLC – for email communication (via Gmail)

Both service providers are contractually bound to safeguard your data and are GDPR-compliant.

6. International Data Transfers

Your personal data may be transferred to and stored in countries outside the United Kingdom or the European Economic Area (EEA), including the United States.

Our service providers (Wix and Google) implement Standard Contractual Clauses (SCCs) and other appropriate safeguards to ensure your data remains protected and handled in accordance with UK GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to:

Provide services
Maintain records for legal and financial purposes
Resolve any disputes

Data that is no longer needed is securely deleted.

8. Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Ask for correction or deletion of your data
Withdraw your consent at any time
Object to or restrict certain types of processing
Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk

To exercise these rights, please email: rebecca@koruhealthcoaching.com

9. Cookies

Our website, hosted by Wix, may use essential cookies to ensure the site functions properly. These cookies are necessary for features such as secure logins, form submissions, and page navigation.

We currently do not use cookies for tracking, analytics, or marketing purposes.

If our use of cookies changes in the future, we will update this Privacy Policy and provide a cookie consent banner where required.

You can manage or disable cookies through your browser settings at any time.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date." Please check back periodically for changes.

For any questions about this Privacy Policy or your personal data, please contact:
📧 rebecca@koruhealthcoaching.com